RegalWins Privacy Policy

At RegalWins, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, store and safeguard your information when you visit RegalWins Casino, register an account, or use our casino services. We at RegalWins Casino process personal data in accordance with applicable UK and Gibraltar data protection laws, including the UK GDPR, and under the oversight of our licences from the Gambling Commission and the Government of Gibraltar.

Information We Collect

When you create an account or browse our site, we collect various categories of information to provide you with a secure and personalised experience. Our RegalWins platform gathers data necessary for account verification, payment processing and regulatory compliance.

• We collect registration details such as your name, date of birth, address, email and phone number
• We record identity verification documents required to comply with licensing obligations
• We gather payment information when you make a deposit or request a withdrawal through Instant Bank Transfer, Visa Debit, Mastercard Debit, Apple Pay, PayPal or Paysafecard
• We track your gaming activity, including wagers, loyalty points, and bonus usage, to improve our services
• We log technical data such as IP address, device type and browser information for security purposes
• We store your communications with our customer support team via live chat, email or phone

How We Use Your Data

Here at RegalWins, we use your personal data for legitimate business purposes connected to running our casino safely and responsibly. Our RegalWins Casino systems process your information to verify your identity, prevent fraud, and comply with anti-money laundering regulations under our Gibraltar and UK licences.

• We use your data to manage your account registration and authenticate your login
• We process payment details to handle deposits and withdrawals securely via WorldPay
• We analyse your gaming activity to administer our loyalty points scheme and bonus offers
• We use your contact details to send service communications and, where you have consented, marketing offers
• We retain records as required by the Gambling Commission and the Gibraltar Gambling Commissioner

Legal Basis for Processing

We at RegalWins rely on several legal grounds to process your personal data lawfully. We process data where necessary to perform our contract with you, comply with our licensing obligations, protect our legitimate interests, or where you have given us explicit consent, such as for marketing communications.

Sharing Your Information

Our RegalWins Casino does not sell your personal data to third parties. However, we may share your information with trusted partners who help us deliver our services responsibly.

• We share data with payment processors, including WorldPay, to complete transactions
• We disclose information to regulatory bodies such as the Gambling Commission, the Gibraltar Gambling Commissioner, and GAMSTOP
• We may share information with our parent company, The Rank Group Plc, and affiliated sister brands for group compliance purposes
• We provide data to fraud prevention and identity verification agencies
• We disclose information when required by law, court order, or dispute resolution bodies such as IBAS

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site, remember your preferences, and analyse how you interact with our games. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. Our RegalWins infrastructure uses encryption and secure servers to protect your personal and financial information, and customer funds are held in a segregated account to provide an additional layer of protection.

• We encrypt sensitive data transmitted through our platform
• We restrict internal access to personal data on a need-to-know basis
• We regularly review our security procedures to prevent unauthorised access

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Where you close your RegalWins account, we may still retain certain records for a period required by gambling and financial regulations.

Your Rights

You have certain rights regarding the personal data we hold about you. We at RegalWins Casino respect these rights and will respond to valid requests within the timeframes required by law.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team via live chat, available 24/7, by emailing support@regalwins.com, or by calling 0800 031 4961. Our RegalWins team will respond promptly to your request.

Responsible Gambling and Self-Exclusion

We are registered with GAMSTOP, and we share relevant data with this service to support self-exclusion requests. Our RegalWins Casino uses account activity data responsibly to identify patterns that may indicate a need for additional player protection tools.

International Data Transfers

As a wholly owned subsidiary of The Rank Group Plc, we may transfer personal data between our Gibraltar-registered entity and affiliated companies. Where data is transferred outside the UK or Gibraltar, we ensure appropriate safeguards are in place in line with applicable data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of RegalWins after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team. We at RegalWins are available through live chat 24/7, email at support@regalwins.com, or by phone on 0800 031 4961. We take your privacy seriously and are here to address any concerns you may have.