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Responsible Gaming

At RegalWins Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of stress or financial hardship. Here at RegalWins, we provide a range of tools and resources designed to help you stay in control of your play, and we are fully committed to promoting safer gambling across every part of our platform.

Our Commitment to Safer Gambling

We at RegalWins take our responsibility seriously as a licensed operator under the UK Gambling Commission (licence account number 57924) and the Government of Gibraltar (licence numbers RGL 133 and RGL 134). Our Regal Wins platform is registered with GAMSTOP, the UK's national self-exclusion scheme, and we work closely with regulators and independent dispute resolution bodies, including IBAS for GB residents and the Gibraltar Gambling Commissioner for other players, to ensure fair and responsible operations.

Age Verification and Protecting Minors

We only accept players aged 18 or over, and we carry out strict age and identity verification checks before processing any withdrawal. If we have any reason to believe that an account is being used by someone underage, we will immediately suspend that account and investigate further. We strongly encourage parents and guardians to install parental control software on any device that may be accessible to minors.

Tools to Help You Stay in Control

Our RegalWins account management tools allow you to tailor your gambling activity to suit your personal circumstances. Our team has built these features to make it simple for you to monitor your spending, time spent playing, and overall gaming habits.

  • Deposit limits: you can set daily, weekly or monthly deposit limits, which we will apply immediately once requested
  • Loss limits: we allow you to cap the amount you are willing to lose over a chosen period
  • Wagering limits: you can restrict the total amount you stake across our slots, live casino and table games
  • Reality checks: we will send periodic reminders showing how long you have been playing
  • Time-out: you may pause your account for a short period, ranging from 24 hours up to 6 weeks
  • Self-exclusion: you can exclude yourself from our Regal Wins platform for 6 months, 1 year, or longer, in line with GAMSTOP multi-operator self-exclusion

Should you wish to reduce any of these limits, we will action your request right away. However, if you ask to increase a limit, we require a 24-hour cooling-off period before the change takes effect, giving you time to reconsider.

Self-Exclusion Through GAMSTOP

Welcome to Regal Wins' self-exclusion process: because we are registered with GAMSTOP, any self-exclusion request you submit will apply not only to our site but to all participating UK-licensed online gambling operators. We will never market our services to you once you have self-excluded, and we will take all reasonable steps to prevent you from opening a new account during your exclusion period. If you decide to return after your exclusion period ends, you can complete the RegalWins Casino registration process again once eligible.

Recognising the Signs of Problem Gambling

At RegalWins, we encourage every player to reflect honestly on their gambling habits. Some signs that your play may no longer be under control include:

  • Spending more money or time gambling than you originally intended
  • Chasing losses by increasing your bets
  • Borrowing money or using funds meant for essential bills to gamble
  • Neglecting work, relationships or personal responsibilities because of gambling
  • Feeling anxious, irritable or guilty about your gambling activity

If any of these apply to you, we strongly recommend taking advantage of the tools described above, or reaching out to one of the independent support organisations listed below.

Independent Support Organisations

Our Regal Wins team works alongside several independent charities and organisations that specialise in supporting people affected by problem gambling. These include:

  • GamCare – national helpline and support service, available 24/7
  • BeGambleAware – advice, support and free treatment for anyone affected by gambling harm
  • Gamblers Anonymous – peer support groups for individuals seeking to stop gambling
  • GAMSTOP – the UK's free self-exclusion scheme covering all licensed operators

We also provide links to these organisations directly within our Help Centre, so you can access confidential support whenever you need it.

Responsible Promotions and Loyalty Points

We design our promotions, including our welcome bonus and our loyalty points scheme, to be transparent and fair. Our RegalWins loyalty program rewards real-money wagering with points that can be converted into cash or free spins, but we always apply wagering requirements responsibly and clearly state these terms before you opt in. We never pressure players to deposit more than they can afford in order to meet bonus terms, and we encourage you to read all promotional terms carefully before participating. You can learn more about our current offers in our RegalWins Casino bonus guide.

Monitoring and Account Reviews

We continuously monitor account activity across our Regal Wins platform to identify patterns that may indicate at-risk behaviour, such as rapidly increasing deposits, extended playing sessions, or frequent attempts to raise deposit limits. Where we identify such patterns, our support team may proactively reach out to check on your wellbeing and offer access to our safer gambling tools.

Contacting Our Support Team

If you would like to discuss setting limits, self-exclusion, or any concerns about your gambling, our customer support team is available 24/7 via live chat, email at support@regalwins.com, or by phone on 0800 031 4961. We at RegalWins are here to listen without judgement and to help you find the right solution for your circumstances.

We want every visit to RegalWins to be a positive one. By combining robust account controls, proactive monitoring, and strong partnerships with independent support organisations, we aim to make responsible gambling an integral part of the experience you have with us, every time you play.

Content updated: October 26, 2026